Frequently Asked Questions

Most customers order directly through brazcare.com. Wholesale buyers can also order by email at orders@brazcare.com or by phone at +1 (843) 406-5979. For first-time wholesale buyers, we recommend starting with a quote request.

Standard shipping covers the continental US. For Alaska, Hawaii, and international orders, contact our team. We handle international orders case-by-case based on destination and volume.

Yes. You'll receive a tracking number by email as soon as your order ships. Wholesale accounts can also request tracking summaries directly from their rep.

All major credit cards through the website. Wholesale accounts can be invoiced or paid by card, and Net 30 terms are available on approval.

Hard wax is applied warm and removed without a strip. It wraps around the hair and releases cleanly. It's the professional's choice for face, intimate areas, and underarms because it grips the hair more than the skin, which means less irritation. Soft wax is applied in a thin layer and removed with a strip. It's faster across large areas like legs and back, which makes it ideal for high-volume salon work.

Each formula is matched to a season's typical skin conditions. Honey for fall (hydration plus exfoliation), Chocolate for winter (antioxidant-rich, moisturizing), Tea Tree for spring (calming, antibacterial), Coconut for summer (nourishing, moisture-locking). If you want to try all four, the Sampler set is the easiest way in.

Yes. Every Brazcare product is formulated for professional treatment-room standards. Estheticians use the same products that we sell to home users. There is no separate "pro" SKU.

Wholesale prospects can request samples through their rep. For retail buyers, the 2.2 lb bag (hard wax) and single 3.3 fl oz cartridge (roll-on wax) are our smallest single-unit sizes. Most first-time buyers start there before moving to case quantities.

Wax is personal: different skin types, different hair types, different preferences. If a formula doesn't perform the way you expected, contact our team and tell us what didn't work (scent, texture, grip, sensitivity). We'll recommend a different formula based on what you described.

Wholesale pricing kicks in at $1,000+/month in sustained volume. We assign a dedicated rep, build a custom tier across your most-ordered products, and provide case-quantity availability on every consumable.

There's no per-order minimum once you're an active wholesale account. The $1,000+/month threshold reflects monthly sustained volume, not a single-order requirement.

Yes. Wholesale customers regularly order by email (orders@brazcare.com) or phone (+1 843-406-5979). Many of our long-standing accounts have standing reorder schedules with their rep.

Yes. If you have a standard list of products you reorder together each month, your rep can package them as a custom bundle with a single SKU and consistent pricing. Useful for multi-location chains that need ordering consistency.

Unopened products in original packaging can be returned within 30 days of delivery. Opened wax, opened wipes, and used equipment are not returnable for hygiene reasons. If a product arrived damaged or you received the wrong item, contact us immediately and we'll resolve it at no cost.

Email orders@brazcare.com with your order number and a photo of the damaged item or packaging. We'll send a replacement or issue a refund, usually within one business day.

Retail customers: use the form on our Contact Us page or email orders@brazcare.com. Wholesale accounts: contact your dedicated rep directly. For anything urgent, call +1 (843) 406-5979. Our team answers Monday through Friday, 9 AM to 5 PM ET.